Our Guarantee

We believe that Sustainability Begins In Your Backyard – that’s why our plants are 100% guaranteed to grow.

When you purchase from High Country Gardens, you are supported by decades of trusted experience and our Toughest Plants Guarantee. Our guarantee covers all plants, bulbs, and seeds for a full year after delivery. Our team is here to support you in creating a beautiful, sustainable yard and garden. If your plants fail to thrive, contact us and we’ll be happy to honor our guarantee.

Our team of passionate gardeners is standing by to assist you.

At High Country Gardens, we specialize in sourcing durable, garden-tested perennials for rugged landscapes. Our premium plants and top-quality bulbs and seeds are hand-packed with care by our hardworking greenhouse team. Whether you’re growing from potted plants, plugs, seeds, or bulbs, your High Country Gardens plants are guaranteed to grow. We recognize the care and dedication that you put into your garden, and we know that you have options when choosing where to purchase. We value the trust you’ve put in High Country Gardens, and we are committed to your success.

Working with live plants can lead to unexpected challenges. You can trust that if challenges arise, we are here to help. As passionate gardeners ourselves, our team has experienced our fair share of garden trials. Each becomes a lesson learned, motivating us to try again. You can count on High Country Gardens to ensure that your sustainable backyard is a thriving oasis.  

Upon delivery, if anything arrives in less than satisfactory conditions, please contact us right away. Our guarantee covers all plants, bulbs, and seeds for a full year after delivery. This gives plants time to establish in your garden. If a plant or seedling is off to a good start, but doesn’t thrive, we’ll be happy to make it right.

That gives plants time to establish and settle in their new home. We assume the best intentions - that our customers followed our care and planting instructions, yet may still have not found success. If you chose to grow a plant outside of the recommended hardiness zone, or if the plant was not protected from damage by deer, rabbits, or other animals, the results are not due to a faulty plant or seed.

• When available, we will set you up with a one-time complimentary replacement of the same product.
• If we do not have the same product available, we will offer a suitable replacement of your choice, a store credit, or a refund.  
• In addition, our team can provide advice for success with your next planting. 

We only sell top-quality plants, bulbs, and seeds and deliver them to commercial customers with the understanding that they will be planted and cared for per the instructions included. We guarantee the plants to be true to name and to ship and arrive in good condition. It is the customer’s responsibility to ensure that the products they purchase are properly suited for the application and conditions. Per industry standards, we will honor any claims or return requests for up to 30 days after delivery. We cannot be responsible for damage to plants by animals or extraordinary weather. Shipping is non-refundable. 
In the rare case you have a plant problem, please contact us!

How Our Plants Ship

How To Care For Dormant Plants

High Country Gardens Planting Guides