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The Toughest Plants Guaranteed - Since 1993

Our Guarantee

We believe that Sustainability Begins In Your Backyard – that’s why our plants are guaranteed to grow.

We promise the products you purchase from High Country Gardens will be of the highest quality and delivered in conditions that guarantee optimal performance. If you followed our planting and care instructions but didn't succeed, our Toughest Plants Guarantee applies for up to a year from delivery. 

Please get in touch – our team of passionate gardeners is standing by to assist you.

Our Promises To You

When you purchase from High Country Gardens, you are supported by decades of trusted experience and our Toughest Plants Guarantee.   

At High Country Gardens, we specialize in sourcing durable, garden-tested perennials for rugged landscapes. Our premium plants and top-quality bulbs and seeds are hand-packed with care by our hardworking greenhouse team. Whether you’re growing from potted plants, plugs, seeds, or bulbs, your High Country Gardens plants are guaranteed to grow.

We recognize the care and dedication that you put into your garden, and we know that you have options when choosing where to purchase. We value the trust you’ve put in High Country Gardens, and we are committed to your success.

Our team is here to support you in creating a beautiful, sustainable yard and garden. 

Working with live plants can lead to unexpected challenges. You can trust that if challenges arise, we are here to help. As passionate gardeners ourselves, our team has experienced our fair share of garden trials. Each becomes a lesson learned, motivating us to try again. You can count on High Country Gardens to ensure that your sustainable backyard is a thriving oasis.  

Our guarantee covers all plants, bulbs, and seeds for a full year after delivery. 

A year gives plants time to establish and settle in their new home. Remember, plants have a natural lifecycle and take time to fully mature; not all will bloom in the first year. Our online learning centers and team of experts are here to help you understand what to expect. 

Guarantee Details

  • When available, we will set you up with a one-time complimentary replacement of the same product. If we do not have the same product available, we will offer a suitable replacement of your choice, a store credit, or a refund.  
  • Our guarantee does not cover loss due to factors beyond our control. Human error, lack of care during acclimation, unfortunate weather, aesthetic dissatisfaction, and damage caused by hungry critters are not covered. Human error includes choosing to grow a plant outside of the recommended hardiness zone, not protecting a young plant from deer, rabbits, or other animals, and not providing the necessary care while plants are acclimating or establishing. Thank you for your understanding. 
  • Our customer service team may request photos or additional information to help inform quality control and to ensure that our products maintain our high quality standards. 
  • Shipping costs are non-refundable.  
  • Our team will be happy to help troubleshoot and provide advice to help set you up for success with your next planting. 

Commercial Order Guarantee

  • We only sell top-quality plants, bulbs, and seeds and deliver them to commercial customers with the understanding that they will be planted and cared for per the instructions included.
  • We guarantee the plants to be true to name and to ship and arrive in good condition. It is the customer’s responsibility to ensure that the products they purchase are properly suited for the application and conditions.
  • Per industry standards, we will honor any claims or return requests for up to 30 days after delivery.
  • We cannot be responsible for damage to plants by animals or extraordinary weather.
  • Shipping is non-refundable.  
  • In the rare case you have a plant problem, please contact us! 

Cancellation Policy

  • If your order is set to ship immediately, you will not be able to cancel once the order is placed.
  • For orders shipping later in the season, we require a request to cancel to be received one week prior to the start of your ship week.
  • Any notice provided within a week of your ship week will not guarantee cancellation.

Return Policy

  • Live goods, such as perennials, bare roots, and bulbs cannot be returned. We accept returns of seeds and hard goods within 30 days of receipt.
  • These will need to be returned in sellable condition at the customer’s expense. 

Additional Resources From High Country Gardens

Greenhouse filled with plants

How Our Plants Ship

How To Care For Dormant Plants

Xeric Rock Garden

High Country Gardens Planting Guides