Our Guarantee
We believe that Sustainability Begins In Your Backyard – that’s why our plants are 100% guaranteed to grow.
When you purchase from High Country Gardens, you are supported by decades of trusted experience and our Toughest Plants Guarantee. Our guarantee covers all plants, bulbs, and seeds for a full year after delivery. Our team is here to support you in creating a beautiful, sustainable yard and garden. If your plants fail to thrive, contact us and we’ll be happy to honor our guarantee.
Our team of passionate gardeners is standing by to assist you.
Our Promise To You
When you purchase from High Country Gardens, you are supported by decades of trusted experience and our Toughest Plants Guarantee.
At High Country Gardens, we specialize in sourcing durable, garden-tested perennials for rugged landscapes. Our premium plants and top-quality bulbs and seeds are hand-packed with care by our hardworking greenhouse team. Whether you’re growing from potted plants, plugs, seeds, or bulbs, your High Country Gardens plants are guaranteed to grow. We recognize the care and dedication that you put into your garden, and we know that you have options when choosing where to purchase. We value the trust you’ve put in High Country Gardens, and we are committed to your success.
Our team is here to support you in creating a beautiful, sustainable yard and garden.
Working with live plants can lead to unexpected challenges. You can trust that if challenges arise, we are here to help. As passionate gardeners ourselves, our team has experienced our fair share of garden trials. Each becomes a lesson learned, motivating us to try again. You can count on High Country Gardens to ensure that your sustainable backyard is a thriving oasis.
If you are not satisfied with a product at the time of delivery, or if your plants fail to thrive, contact us and we’ll be happy to honor our guarantee.
Upon delivery, if anything arrives in less than satisfactory conditions, please contact us right away. Our guarantee covers all plants, bulbs, and seeds for a full year after delivery. This gives plants time to establish in your garden. If a plant or seedling is off to a good start, but doesn’t thrive, we’ll be happy to make it right.
Our guarantee covers all plants, bulbs, and seeds for a full year after delivery.
That gives plants time to establish and settle in their new home. We assume the best intentions - that our customers followed our care and planting instructions, yet may still have not found success. If you chose to grow a plant outside of the recommended hardiness zone, or if the plant was not protected from damage by deer, rabbits, or other animals, the results are not due to a faulty plant or seed.
Guarantee Details
- When available, we will set you up with a one-time complimentary replacement of the same product.
- If we do not have the same product available, we will offer a suitable replacement of your choice, a store credit, or a refund.
- In addition, our team can provide advice for success with your next planting.
Commercial Order Guarantee
We only sell top-quality plants, bulbs, and seeds and deliver them to commercial customers with the understanding that they will be planted and cared for per the instructions included. We guarantee the plants to be true to name and to ship and arrive in good condition. It is the customer’s responsibility to ensure that the products they purchase are properly suited for the application and conditions. Per industry standards, we will honor any claims or return requests for up to 30 days after delivery. We cannot be responsible for damage to plants by animals or extraordinary weather. Shipping is non-refundable.
In the rare case you have a plant problem, please contact us!
Additional Resources From High Country Gardens
Explore Our Waterwise Plants
-
![Lavandula angustifolia Hidcote Superior Photo Courtesy of Walter's Gardens Inc]()
Lavandula angustifolia ‚Hidcote Superior‚ (English Lavender) is sweetly fragrant, uniformly compact and blooms with darkly colored lavender-blue flower spikes in late spr...
Learn MoreHidcote Superior English Lavender Hidcote Superior English Lavender Lavandula angustifolia Hidcote SuperiorAs low as $13.99Per Plant - 5" Deep Pot -
![Richfield Strain Firecracker Beardtongue, Penstemon eatonii Richfield Strain]()
24-36„ tall x 15„ wide. The Richfield form of Eaton‚s Beardtongue was selected for its overall vigor and flower production. It blooms in early to mid-spring bloomin...
Learn MoreFirecracker Penstemon Richfield Strain Richfield Strain Firecracker Beardtongue Penstemon eatonii Richfield StrainAs low as $11.99Per Plant - 5" Deep Pot -
![Jumbo Waterwise Pre-Planned Garden]()
Our Jumbo Waterwise Pre-Planned Garden has been a bestseller for decades! Perfect for hot, dry, sunny gardens, this eye-catching combination of long-blooming perennials will light up...
Learn MoreJumbo Waterwise Pre-Planned Garden Jumbo Waterwise Pre-Planned GardenAs low as $225.99 Sale $180.79Per Garden of 18 -
![Lemon Fizz Lavender Cotton, Santolina virens 'Lemon Fizz']()
‚Lemon Fizz‚ Santolina (Santolina virens) has fine, almost mossy-looking foliage in an eye-catching chartreuse color. The compact mounding foliage is evergreen and produc...
Learn MoreLemon Fizz Santolina Lemon Fizz Lavender Cotton Santolina virens 'Lemon Fizz'$13.99 Sale $11.19Sale Price I Save 20%Per Plant - 5" Deep Pot -
![Centranthus ruber Coccineus, Red Valerian close up]()
Red Jupiter‚s Beard is an everblooming Old World wildflower with clusters of tiny dark red flowers held over deep green foliage. A tough, durable plant, it thrives with minimal...
Learn MoreRed Valerian (Centranthus) Red Valerian, Jupiter's Beard Centranthus ruber CoccineusAs low as $13.99 Sale $11.19Per Plant - 5" Deep Pot -
![Summer Showstopper Pre-Planned Garden]()
Our Summer Showstopper Pre-Planned Garden features boldly colorful, long-blooming perennials that can stand up to harsh summer heat. Designed for hellstrips, sidewalks, and tough, ho...
Learn MoreSummer Showstopper Pre-Planned Garden Summer Showstopper Pre-Planned Garden$205.99 Sale $185.39Sale Price I Save 10%Per Garden of 17 -
![White Chamaebatiaria millefolium, Chamaebatiaria millefolium, Fernbush]()
Chamaebatiaria millefolium (Fernbush) is a beautiful native shrub that brightens the garden in mid-summer with big clusters of bright white flowers. It also has attractive dried seed...
Learn MoreFernbush (Chamaebatiaria) Fernbush (Chamaebatiaria) Chamaebatiaria millefoliumAs low as $14.99 Sale $11.99Per Plant - 5" Deep Pot
Old Guarantee
Our 100% Guarantee
Gardener Guarantee
For over 20 years, High Country Gardens has built our reputation by offering the best plants and other gardening products available anywhere.
When you order from us, we guarantee that you will receive the hardiest plants, bulbs or seeds available, packed with care and ready to thrive in your garden. If you have followed our detailed planting and care instructions and you do not experience success, we will honor our satisfaction guarantee for up to one full year from delivery. We are happy to offer a one-time replacement (if available), an account credit or a refund. Shipping charges are non-refundable.
For non-plant items such as garden tools and soil amendments, you may return unopened items in saleable condition within 30 days of receipt, and we'll return the purchase price less shipping charges.
You can rest assured that your online order is secure. We were one of the first mail-order garden suppliers to offer our products online and have state-of-the-art security programming. Our website is scanned daily to verify its security status.
Commercial Order Guarantee
We only sell top-quality plants, bulbs, and seeds and deliver them to commercial customers with the understanding that they will be planted and cared for per the instructions included. We guarantee the plants to be true to name, and to ship and arrive in good condition. It is the customer’s responsibility to ensure that the products they purchase are properly suited for the application and conditions. Per industry standards, we will honor any claims or return requests for up to 30 days after delivery. We cannot be responsible for damage to plants by animals or extraordinary weather. Shipping is non-refundable.
In the rare case you have a plant problem, please contact us!
Contact High Country Gardens
Our customer service department is open Monday - Friday 7 am - 5 pm Mountain Time (9 am - 7 pm Eastern). Saturday 7am-3pm Mountain Time (9-5 Eastern). Have your order number ready to help us promptly assist you.
Visit our Contact Us page to send us a message.
Your Order Arrives Fresh & Ready
Plant orders are shipped from our greenhouses and arrive packed in our specially designed shipping boxes with our complete Planting Guide instruction booklet. We have designed our own custom shipping boxes to hold your plants snugly and securely. No styrofoam peanuts!
For more information about shipping, go to: Shipping Information.
Info about our plants:
All of our plants are grown in pots. We do not sell or recommend bare-root perennials or shrubs for planting in harsh western climates.
Our potted plants arrive fully rooted, healthy, and take off fast!
Perennials will not grow as rapidly as annual flowers. Planted in the garden, most perennials will require 2-3 growing seasons to reach mature size listed in the plant description.
Patience, good soil preparation and attention to new transplants will reward you with much pleasure and beauty over the years.
Please see our plant pot sizes. Most of our plants are sold in Premium 5" deep pots unless otherwise noted in the plant description.
Plants in our standard pots take off fast. Plants in our deep rooted premium 5" pots take off even faster!
